Privacy policy
Your privacy is important to us. Any information you provide when visiting our website, placing an order, or booking a Reiki session is kept confidential and handled with care.
This policy explains how innernurture.com.au ("we", "us", "our") collects, uses, and discloses your personal information.
Collecting Personal Information
When you visit our site we may collect information about your device, your interactions with the site, and information needed to process your purchases. We refer to any information that can uniquely identify an individual as "Personal Information."
Device Information
- What we collect: web browser version, IP address, time zone, cookie data, pages viewed, search terms, site interactions
- Why: to load the site accurately and analyse usage to improve your experience
- How: collected automatically via cookies, log files, web beacons, tags, or pixels
- Shared with: Shopify, Judge.me, Aftership, Shipstation, and our shipping partners
Order Information
- What we collect: name, billing and shipping address, payment information, email address, phone number
- Why: to process your order, arrange shipping, send confirmations, communicate with you, and screen for fraud
- How: collected directly from you
- Shared with: Shopify, Judge.me, Aftership, Shipstation, Facebook Shopping, Instagram Shopping, Google Shopping, and our shipping partners
Customer Support & Account Information
- What we collect: name, billing and shipping address, email address, phone number
- Why: to provide customer support and improve your future shopping experience
- How: collected directly from you
- Shared with: Shopify and our shipping partners
Sharing Personal Information
We share your personal information with service providers to help deliver our services and fulfil our contracts with you.
- We use Shopify to power our online store. You can read Shopify's privacy policy at shopify.com/legal/privacy
- We may share your information to comply with applicable laws, respond to legal requests, or protect our rights
- Information may be shared for business purposes with: Judge.me, Aftership, Shipstation, Facebook Shopping, Instagram Shopping, Google Shopping, and our shipping partners
Live Sales Notifications We use a sales notification tool on our website. Details from recent orders (such as first name, suburb, and product purchased) may be displayed as a live notification to other visitors. If you'd prefer your interaction not be included, please contact us at info@innernurture.com.au and we'll remove it promptly.
Behavioural Advertising
We use your personal information to provide targeted advertising we believe may be relevant to you.
- Google Analytics: helps us understand how customers use our site. Opt out at tools.google.com/dlpage/gaoptout
- Facebook Ads & Google Ads: used for remarketing and targeted advertising. We use Facebook Conversions API, which honours Facebook's user privacy controls including the Off-Facebook Activity tool
You can opt out of targeted advertising at:
- Facebook: facebook.com/settings/?tab=ads
- Google: google.com/settings/ads/anonymous
- Digital Advertising Alliance: optout.aboutads.info
Third-Party Disclosure
We do not sell, trade, or transfer your personally identifiable information to outside parties without notice, except as described in this policy - including website hosting partners and service providers who agree to keep your information confidential. We may disclose information when required by law or to protect our rights and safety.
Third-Party Links & Products
We sell some third-party products on our website. We are not responsible or liable for third-party content. You agree to indemnify us against claims arising from third-party products purchased through our site.
Cookies
Cookies are small files downloaded to your device when you visit our site. We use functional, performance, advertising, and social media cookies to improve your browsing experience and remember your preferences.
Essential Cookies
| Name | Function |
|---|---|
| _ab | Admin access |
| _secure_session_id | Storefront navigation |
| cart | Shopping cart |
| cart_sig | Checkout |
| checkout_token | Checkout |
| secure_customer_sig | Customer login |
| _shopify_u | Customer account updates |
Analytics Cookies
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences |
| _landing_page | Landing page tracking |
| _s, _shopify_s | Shopify analytics |
| _shopify_sa_p/t | Marketing & referral analytics |
Most cookies expire between 30 minutes and two years from download. You can manage cookies through your browser settings - note that disabling cookies may affect site functionality. For more information visit allaboutcookies.org.
Do Not Track
As there is no consistent industry standard for responding to "Do Not Track" browser signals, we do not alter our data practices when such a signal is detected.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The date at the top of this page reflects the most recent update.
Contact
Questions about our privacy practices? Get in touch:
Email: info@innernurture.com.au Post: Inner Nurture, PO Box 1612, Melville WA 6156, Australia
If you're not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.