Frequently Asked Questions
Please find our FAQs below! If you have any further questions, please get in touch via info@innernurture.com.au and we will get back to you.
Shipping & Delivery
How Much Is Postage?
We ship Australia wide & offer FREE Standard Shipping On Orders Over $100
For orders under $100 we offer flat rate shipping:
- Standard Shipping: $9.95 (2-9 business days from dispatch)
- Express Shipping: $14.95 (1-4 business days from dispatch)
- 'Signature On Delivery' optional add-on is $2.95*
Please allow 1-3 business days for order processing in addition to delivery times. In saying that, we do our very best to get your order packed & dispatched as quick as possible, usually within 24hrs on weekdays.
All orders are processed Monday - Friday 9am to 5pm (AWST), orders placed over the weekend will be packed from Monday onwards, thanks for your understanding.
Are Orders Sent Via Courier Or Australia Post?
All of our orders are sent via Australia Post. You will receive tracking notifications from Australia Post as soon as your parcel has been lodged. We are also happy to ship to PO Boxes.
How Long Will My Order Take To Arrive?
Please allow 1-3 business days for your order to be carefully packed and dispatched from our Perth studio. We do our best to get your order out to you as soon as possible, so quite often it will be processed within 24 hours*.
Orders are shipped via Australia Post, please find estimated delivery times below**:
- Express Shipping: 1-4 Business Days
*Delivery times are in addition to 1-3 days order processing time. During busy periods such as major promotions, Christmas etc. our processing time may increase by 1-2 days. Orders placed on weekends and WA public holidays will be processed the following business day.
**Delivery times above are an estimate only and are completely dependent on Australia Post, please allow extra time for remote/regional areas. For delivery time estimates, please click here to visit the Australia Post website.
If you have any questions at all please contact us and we will do our best to assist you.
What Payment Options Are Available?
We offer a wide range of payment options - Paypal, Credit Card, American Express, Shop Pay, Google Pay, Apple Pay & Afterpay (buy now, pay later).
Where Are You Based? Do You Have A Physical Store I Can Visit?
Inner Nurture is based entirely online, with our crystal studio based in Perth, Western Australia. While we do not have a physical store you can visit, we do ship Australia wide!
If you'd like to get in touch, please email us at info@innernurture.com.au and we will get back to you asap.
Do You Ship Internationally?
Unfortunately we do not offer international shipping at this time. Shipping is currently available within Australia only.
Crystal Care & Selection
How Do I Choose The Right Crystal?
Choosing a crystal is a beautiful opportunity to slow down, connect within, and trust your intuition. There is no right or wrong choice - you may feel drawn to a particular colour, shape, crystal, or simply a piece that feels special to you in the moment.
For our collection listings, each crystal is intuitively selected with care, chosen for you from within your chosen style and size. Every order is cleansed and Reiki infused before being lovingly prepared for its new home.
Not sure where to start? Explore crystals by name, shape, intention, colour or chakra →
Will My Crystal Look Like The Photos?
Our unique specimens and one-of-a-kind pieces are photographed individually, so you can choose the exact crystal you will receive. For our repeatable collections (such as tumbles and palm stones), each piece is intuitively selected and will be similar in size, shape and beauty.
As crystals are natural creations from the Earth, each piece will have its own unique character, including natural variations in shape, size, colour and markings. These beautiful imperfections are part of what makes every crystal special.
Want to choose your exact piece? View our one-of-a-kind crystals >
How Do I Care For & Cleanse My Crystals?
Regularly cleansing and charging your crystals allows them to maintain a high vibration and continue to bring healing and support into your life!
Click here to read our Crystal Cleansing Guide
Can I Send My Order As A Gift?
Absolutely! We try to pack all orders as beautifully as possible with our lovely eco-friendly packaging, so everyone who places an order with us feels like they are opening a gift!
If you would like to include a short note for your loved one, please let us know during checkout (in the 'Gift Note' section) and we will write it for you and pop it in with the order. We no longer include printed invoices when packing to minimise our environmental impact, and our crystals and products do not have pricing labels on them so you don't need to worry.
We also offer Gift Cards - for our online store and for Distance Reiki Healing!
Our Sourcing & Packaging
Are Your Crystals Consciously Sourced?
Yes. We take great care when selecting the crystals we bring into our collection, working with trusted suppliers and choosing pieces that align with our values around quality, care and thoughtful sourcing.
We are passionate about building relationships with suppliers who share our appreciation for natural crystals and the importance of bringing beautiful pieces into your home with intention.
We also love supporting small Australian businesses by offering a selection of natural products including soy candles, smudge sticks, essential oils and more - chosen to complement your crystal rituals and create moments of calm, connection and intention.
How Are My Crystals Packaged?
We are passionate about creating a beautiful unboxing experience while making thoughtful choices about the materials we use. Our packaging is plastic-free and designed to be recyclable, compostable or reusable wherever possible.
Your crystals are carefully protected using:
- Biodegradable paper wrap for fragile pieces
- Reusable natural cotton bags
- Recyclable mailing boxes made with recycled content
- Tissue paper and compostable/recyclable mailing stickers
- Kraft paper tape
Every order is hand-packed with care, so your crystals arrive safely and beautifully prepared for their new home.
Other
Do You Offer Wholesale?
Unfortunately we do not offer wholesale at this time.
What Is Your Returns/Refund Policy?
Please find our policy below:
CHANGE OF MIND
Please read all listings carefully, the measurements of all crystals and products are included in the product descriptions. Unfortunately we cannot offer exchanges or refunds based on crystal characteristics or change of mind. Due to the limited availability and rarity of most crystals, all sales will be final.
As crystals are natural stones, each one is unique and may vary in shape, colour, size and characteristics (including natural markings, pits, fissures etc.). Crystals may vary from the images provided, which are there to provide a general representation of the quality, colour and sizing we offer. Every stone is special and unique, with its own beautiful colour and characteristics.
DAMAGED ITEMS
We want to ensure you are happy with your order & your crystals! We take the utmost care to carefully inspect and pack your items so they get to you safely. In the rare event that your item has been damaged during transit, please contact us immediately at info@innernurture.com.au so that we can rectify the situation. Please include your name, order number and pictures of the damaged items and we will do our best to make things right (note this does not apply to unique crystal variations as above).
You will be required to return the item, via a trackable shipping method, and upon receiving and inspecting the item we will process your return. We will provide a replacement of the same or similar product. If you would prefer, we can also issue a refund or store credit so you can purchase something that calls to you.
For refunds, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
Gift cards are not exchangeable or refundable.
OUT OF STOCK ITEMS
Occasionally due to circumstances beyond our control, certain items may be out of stock and the corresponding product page may not have been updated. You will be notified via email and you will have the option of a refund or waiting for your item to be re-stocked and sent out to you.